Firstly, what is a KPI? It is a key performance indicator.

What does that mean?

In every business there are certain factors that affect the performance of the business. For example in an accountancy firm, KPI’s would include:

  • How many new leads per month
  • What is the conversion rate from lead to customer?
  • What is the average retention of customers?
  • What is the average spend per customer
  • What are customer satisfaction levels?
  • What is the level of staff retention?

We determine the KPI’s for your business, then come up with a way of measuring them at present, then come up with strategies to look at each one with a view to improving it. Continue to measure to see the results of each strategy.
Simple, but effective!

Ask us for more details.


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8 Holgate Court
4 - 10 Western Road, Romford

01708 925700